Our Paint Policy
Scheduling Your Event - Your date/time are guaranteed with your $75 deposit. The deposit is refunded 5 business days after the event. Your deposit is forfeited if the event starts later than 30 minutes. The MOSAIC Moon team are hourly employees, when events start late, the deposit is used to cover the additional pay.
Registration Refunds - Once registration payments begin, so does the preparation for each registrant. There are no refunds. Paid No Shows' canvases will be left with the host. Late arrivals may not be able to Paint or complete there artwork.
Cancellations - after our policy time, due to the Pandemic, Bad Weather, Disasters, or any
unforeseen circumstances, etc., will be refunded at half of what was paid.
Virtual Events - We promise to ship with ample time for delivery and to secure tracking information. However, once we leave our packages with UPS or USPS, they are responsible for the condition of the packages and for the timely delivery. For any damages, customers should make a claim to the postal service that delivered their paint package.
If customers change their minds to participate in a painting event and desire a refund, they will be responsible for the cost of shipping their package back to us. We will issue a refund as long as we receive the return within our policy guidelines.
Group Rates - require 1/2 down to secure date and the balance is due a week prior to the event date. The $75 deposit is NOT required for Group Rates. Group rates are not applicable to Fundraisers.
No outside paint supplies are allowed in our painting classes.
MOSAIC Moon is not responsible for guests who over-indulge with sipping or any other recreational activity. We are also not responsible for damage to property. However, we are responsible for smiles, laughter and a lot of Fun!