Our Paint Policy
Scheduling Your Event - Your date/time is guaranteed with your $75 deposit. The deposit is refunded 5 business days after the event takes place. Your deposit is forfeited if your event starts later than 30 minutes.
Travel Fee - Starts at $35 and increases with locations 30 minutes or more away. Travel fees are non-refundable.
Refunds - Refunds must be requested at least 2 weeks prior to the event date and are issued in 10 business days.
Any event booked in less than 2 weeks is automatically non-refundable.
No Shows or Late Arrivals will not be refunded.
Cancellations requested in less then 2 weeks prior to an event due to problems with the venue, problems with invited guests, weather, acts of god, accidents, pandemics, epidemics, sickness, emergencies, hospitalizations,
bad traffic, shutdowns, death or any other unforeseen circumstances will receive a credit that is good for 6 months.
Virtual Events - We promise to ship with ample time for delivery and to secure tracking information. However, once we leave our packages with UPS or USPS, they are responsible for the condition of the packages and for the timely delivery. For any damages, customers should make a claim to the postal service that delivered their paint package.
If customers change their minds to participate in a painting event and desire a refund, they will be responsible for the cost of shipping their package back to us. We will issue a refund as long as we receive the return within our policy guidelines.
Group Rates - require 1/2 down to secure date and the balance is due a week prior to the event date. The $75 deposit is NOT required for Group Rates. Refunds for group rates must be requested 3 weeks prior to event date. Group rates are not applicable to Fundraisers.
MOSAIC Moon is not responsible for guests who over-indulge in sipping. We are also not responsible for damage to personal property. However, we are responsible for smiles, laughter and a lot of fun!
No outside paint supplies are allowed in our painting sessions.